Política de reembolso
Returns are only accepted for eligible items under the conditions described in this policy.
Returns are only accepted if the product arrives damaged, defective, or if an incorrect item was delivered. The item must remain in its original condition unless the damage or defect is the reason for the return request.
To start a return, you can contact us at contactvaelis@gmail.com, or via WhatsApp at +507 6093-0279. Please note that returns will need to be sent to the following address: The appropriate return address will be provided by our support team after your request has been reviewed and approved.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contactvaelis@gmail.com, or via WhatsApp at +507 6093-0279
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Returns are not accepted for items that do not meet the eligibility requirements described in this policy.
Products showing damage caused by misuse, accidental impact, unauthorized modification, improper charging equipment, or normal cosmetic wear may not qualify for return, replacement, or warranty coverage.
Sale items and gift cards are non-refundable unless otherwise required by applicable law.
Unfortunately, we cannot accept returns on sale items or gift cards.
Replacements
If our support team confirms that your product has a manufacturing defect or that you received the wrong item, Vaelis will provide the appropriate solution, which may include a replacement with the same model or an equivalent replacement if the original model is no longer available.
To review your request, we may ask you to provide:
Your order number
A video showing the issue
Clear photos of the product
Additional information about the problem if needed
Refunds
Refunds are only available when approved in accordance with this Returns & Refunds Policy.
If your return is approved, your item will first be inspected upon arrival.
Once the inspection has been completed, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
In cases involving verified manufacturing defects, Vaelis may provide a replacement instead of a refund when appropriate.
Warranty claims are handled separately under our Warranty Policy. Manufacturing defects are evaluated individually before a replacement or any other solution is approved. If you have any questions, please contact us at contactvaelis@gmail.com, or via WhatsApp at +507 6093-0279