Support
Frequently Asked Questions
Find answers about your Vaelis Smart Ring, sizing, shipping, battery life, compatibility, and more.
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Getting Started
Learn how to set up and start using your Vaelis Smart Ring.
Ring Sizing
Find your best fit and learn how your ring should feel.
Battery & Charging
Get help with charging, battery life and daily care.
Health Tracking
Understand the insights your Vaelis Smart Ring provides.
App & Compatibility
Learn about SHR Ring Pro, pairing and device compatibility.
Shipping
Find information about delivery times and order tracking.
Returns & Refunds
Review return eligibility, instructions and refund details.
Warranty
Learn what your Vaelis limited warranty covers.
Answers
Everything You Need to Know
Browse common questions about setup, sizing, charging, tracking, shipping and support.
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Getting Started
Set up your Vaelis Smart Ring and begin using it with confidence.
How do I set up my Vaelis Smart Ring?
Fully charge your ring, download the official SHR Ring Pro app and follow the on-screen instructions to pair your ring.
Should I charge the ring before first use?
Yes. Fully charging your ring before pairing helps provide a smoother first-time setup experience.
Where can I find the setup guide?
Visit the Vaelis Get Started page for instructions on downloading the app, charging, pairing and wearing your ring.
Ring Sizing
Choose a comfortable and secure fit for consistent everyday wear.
How should my Vaelis Smart Ring fit?
Your ring should feel secure and comfortable. It should stay in place without feeling overly tight or causing discomfort.
How do I confirm my ring size?
Use your Vaelis sizing kit and submit your selected size through the ring-size confirmation page provided after purchase.
Can I change my size before the ring ships?
Contact the Vaelis support team as soon as possible. Changes may only be possible before your final ring enters fulfillment.
Battery & Charging
Learn how to charge your ring and care for its battery.
How do I charge my ring?
Connect the included charging cable to a compatible USB power source and place the ring securely on its magnetic charger.
Should I fully charge it before pairing?
Yes. A full initial charge helps reduce interruptions during pairing and setup.
Can I wear the ring while it is charging?
No. The ring must remain correctly positioned on its charger while charging.
Health Tracking
Understand how consistent wear supports your available health insights.
When will my first insights appear?
Some readings may appear relatively quickly, while more complete trends require consistent use over time.
Should I wear the ring while sleeping?
Wearing your ring while sleeping allows the app to collect the available overnight information and sleep-related insights.
Is Vaelis intended for medical diagnosis?
No. Vaelis is intended to support general wellness awareness and is not a substitute for professional medical advice, diagnosis or treatment.
App & Compatibility
Get help with SHR Ring Pro, pairing and compatible devices.
Which app does the ring use?
The Vaelis Smart Ring connects through the official SHR Ring Pro app.
Does the app work with iPhone and Android?
The SHR Ring Pro app is available through both the Apple App Store and Google Play.
How do I pair my ring?
Enable Bluetooth, open SHR Ring Pro, select the option to add a device and follow the instructions displayed in the app.
Shipping
Review delivery estimates, tracking and order updates.
How long does delivery take?
Estimated delivery times will be shown during checkout or communicated in your order updates. Actual timing may vary by destination and fulfillment conditions.
Will I receive tracking information?
When tracking becomes available, it will be sent to the email address associated with your order.
Where can I review the shipping policy?
You can review the current shipping terms through the Shipping Policy link in the Vaelis website footer.
Returns & Refunds
Find information about return requests and refund processing.
How do I request a return?
Contact Vaelis support with your order details and reason for the request. Eligibility is determined according to the published return and refund policy.
Where can I read the complete return policy?
The current policy is available through the Returns & Refunds link in the Vaelis website footer.
How long do refunds take?
Processing times can vary depending on approval, payment method and financial institution. Refer to the published refund policy for current details.
Warranty
Learn about coverage and how to request warranty assistance.
Does my Vaelis Smart Ring include a warranty?
Warranty eligibility and coverage are determined by the Vaelis warranty terms applicable to your purchase.
How do I request warranty support?
Contact Vaelis support with your order number, a description of the issue and any requested supporting photographs or videos.
Does the warranty cover accidental damage?
Coverage depends on the official warranty terms. Accidental damage, misuse and normal cosmetic wear may be excluded.
Personal Support
Still Need Help?
Our support team is here to help with your order, sizing, setup or everyday use of your Vaelis Smart Ring.
We aim to respond as soon as possible.