Refund policy

Returns are only accepted for eligible items under the conditions described in this policy.
Returns are only accepted if the product arrives damaged, defective, or if an incorrect item was delivered. The item must remain in its original condition unless the damage or defect is the reason for the return request.

To start a return, you can contact us at contactvaelis@gmail.com. Please note that returns will need to be sent to the following address: The appropriate return address will be provided by our support team after your request has been reviewed and approved.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contactvaelis@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Replacements

If your product arrives damaged, defective, or if you receive the wrong item, we will work with you to provide an appropriate replacement or solution after reviewing your request.

Refunds
Refunds are only issued when a return has been approved in accordance with this policy. Once the returned item has been received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method. Processing times may vary depending on your financial institution. If you have any questions, please contact us at contactvaelis@gmail.com.