Shipping policy
Shipping Policy
At Vaelis Tech, we are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding our shipping process.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been processed, you will receive a confirmation email with tracking information, when available.
Shipping Times
Delivery times vary depending on the stage of your order.
For orders that include a complimentary sizing kit, the estimated delivery time for the sizing kit is approximately 4 business days.
After you confirm your ring size, your smart ring will be prepared and shipped. The estimated delivery time for the smart ring is approximately 10–15 business days.
Please note that all delivery times are estimates and may vary due to carrier operations, customs processing, weather conditions, or other circumstances beyond our control.
Ring Sizing Process
Some orders may include a complimentary sizing kit to determine the correct ring size before the smart ring is shipped.
If a sizing kit is needed, it will be delivered first. Once you confirm your ring size, we will begin processing your smart ring order for shipment.
This process helps ensure the best possible fit and provides a better overall customer experience.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, if available.
Tracking updates are provided by the shipping carrier and may require time to appear after shipment.
Shipping Delays
While we strive to meet our estimated delivery times, delays may occasionally occur due to factors beyond our control, including:
Carrier delays
Customs processing
Severe weather conditions
High shipping volumes
Other unforeseen circumstances
Vaelis Tech is not responsible for delays caused by shipping carriers or events outside our reasonable control.
If you experience an unexpected delay with your order, please contact our support team at contactvaelis@gmail.com. We will be happy to assist you and provide the latest shipping update.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect shipping address is provided, please contact us immediately at contactvaelis@gmail.com.
Once an order has been processed or shipped, we may not be able to modify the shipping address.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible at contactvaelis@gmail.com.
We will work with the shipping carrier to investigate the issue and determine the most appropriate resolution.
Contact Us
If you have any questions regarding shipping, please contact us:
Vaelis Tech
Panama
Email: contactvaelis@gmail.com