01
Hardware Defects
Manufacturing-related hardware failures confirmed through the warranty review process.
Damage caused by the user is not included.
Vaelis Warranty
12-Month Limited Warranty
Every Vaelis Smart Ring is backed by a 12-month limited warranty covering verified manufacturing defects from the date of delivery.
Coverage begins on delivery
Warranty requests are reviewed individually and must meet the conditions described in this policy.
12
Months
Limited warranty from the date of delivery
Warranty Coverage
What's Covered
The Vaelis limited warranty covers verified manufacturing-related hardware, battery and software issues during the applicable warranty period.
02
Battery Swelling or Leakage
Verified battery swelling or leakage caused by a manufacturing-related defect.
Stop using the product and contact support if you notice unusual battery behavior.
03
Unable to Hold a Charge
A verified battery defect that prevents the ring from retaining its charge under normal use.
Charging and usage information may be requested.
04
Verified Software Malfunctions
Qualifying software issues that can be verified using system information or diagnostic records.
System logs or firmware information may be required.
Coverage requires verification
Coverage applies only after the issue has been reviewed and confirmed as a qualifying manufacturing defect. Additional evidence or diagnostic information may be requested.
Warranty Exclusions
What's Not Covered
The Vaelis limited warranty does not cover damage caused by accidents, misuse, unauthorized modifications or incompatible charging equipment.
01
Impacts or Drops
Damage caused by drops, collisions, forceful impacts or other accidental events.
02
Crushing or Excessive Pressure
Damage caused by crushing, bending or exposing the ring to excessive external pressure.
03
Unauthorized Disassembly
Damage caused by opening, disassembling, repairing or modifying the ring without authorization.
04
Incompatible Chargers
Circuit or battery damage caused by using non-approved, incompatible or non-original charging equipment.
05
Normal Cosmetic Wear
Surface marks, scratches, finish changes or other cosmetic wear resulting from ordinary use.
06
Improper Use
Damage resulting from misuse, neglect or use that does not follow the provided care and charging instructions.
Each request is reviewed individually
If the available evidence indicates that the issue was caused by misuse, impact, unauthorized disassembly or an incompatible charger, the warranty claim may be denied.
Warranty Claim
How to Submit a Warranty Claim
Send the required information to our support team so your request can be reviewed and verified.
01
Contact Support
Email the Vaelis support team to begin your warranty request.
Use the email address associated with your order when possible.
02
Provide Your Order Details
Include your order number and a clear description of the issue.
Incomplete order information may delay the review.
03
Record the Malfunction
Attach a clear video showing the issue or unexpected product behavior.
Make sure the problem can be seen clearly in the video.
04
Attach Product Photos
Send clear photographs of the ring from multiple angles.
Include the exterior and any area related to the reported issue.
05
Provide Firmware Information
Include the firmware version or any requested system and app diagnostic information.
This information may be required for software-related claims.
06
Wait for Review
Our team will review the information and contact you with the next steps.
Do not ship the product unless our support team provides instructions.
Include the following
- Order number
- Description of the issue
- Video clearly showing the malfunction
- Clear photographs from multiple angles
- Firmware version or app diagnostic information
Send Your Warranty Request
Email our support team with your order information and supporting evidence.
Submitting a request does not guarantee approval. Each claim is reviewed individually.
Verification is required
Your request will be reviewed to determine whether the issue qualifies as a manufacturing defect under the Vaelis limited warranty.
What Happens Next
Our Warranty Review Process
Every warranty request is reviewed carefully before a resolution is approved.
01
Review
Our support team reviews your order information, issue description and supporting evidence.
Additional information may be requested if the initial submission is incomplete.
02
Verification
The available evidence is evaluated to determine whether the issue qualifies as a manufacturing defect.
Approval is only provided after the issue has been verified.
03
Resolution
If approved, our team will communicate the appropriate next step based on the verified issue and product availability.
Do not return or ship the product unless you receive instructions from Vaelis.
Replacement when a qualifying defect is confirmed
If the issue is confirmed as a manufacturing defect, the approved resolution may include a replacement with the same model. If that model is unavailable, an equivalent or updated substitute may be provided when appropriate.
Submitting evidence does not guarantee approval. Available resolutions depend on verification, product availability and the circumstances of each claim.
Warranty Support
Need Help With Your Warranty?
Our support team is here to guide you through the warranty review process and help you provide the information needed for your request.
Please include your order number when contacting us.
Claims require review and verification
Submitting a warranty request does not automatically guarantee approval. Coverage and available resolutions depend on the evidence provided, verification of the issue and the terms of the Vaelis limited warranty.